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    Support

    Explore our Support Hub for comprehensive assistance. Find guides, FAQs, and connect with our dedicated team to ensure a seamless experience throughout your journey with us.

FAQs

Q: Are you a trading company or factory?

A: We are the factory not trading company, but we have export license can export directly for you.

Q: Do you accept OEM/ODM service?

A: Yes, we do accept OEM and ODM services. We have extensive experience and have catered to many similar customer requirements. Additionally, we have established strong partnerships with numerous major clients, which is our strength.

Q: Do you have certificates?

A: Yes, we have CE, REACH, ROSH, FCC, PSE, etc.

 

Q: What is your MOQ?

A: Regular products are available in stock, Customized orders will be processed accordingly and the usual MOQ is 500 pcs.

Q: What is your delivery time?

A: Samples are usually in stock, and for large orders, the delivery time is typically 35 days

A: What warranty do you provide for your products?

Q: We offer a standard one-year warranty for our products, and we also provide the option to extend the warranty period at a reasonable cost based on your requirements.

A: What should l do if there are issues with my received products?

Q: if you encounter any problems with your received products, please contact our sales in time for guidance on resolving the issue.

Q: Can you accept the third party inspection for QC?

A: Yes, we are welcome you to inspection our factory and products.

Q: Can we get a sample？

A: Yes, our samples is available for you to test our quality, The sample fee can be negotiated with our sales staff.

 

Download

Beirelax Corp Introduction Brochure

Resource Center

About Warranty

About Warranty
 
Ensuring a smooth and satisfying customer experience is at the heart of our service philosophy, Therefore, we would like to provide you with comprehensive information regarding the warranty terms and conditions for our esteemed product.
 
1. Non-transferable warranty applies to the original purchaser.
2. One-year warranty from purchase date, covering damages with valid receipts. Appearance not included. User covers shipping in mail services.
3. One-year warranty for normal usage.
4. Provide original receipt and warranty card for claims.
5. Validate purchase time based on authorized sellers' documentation.
6. Exclusively for household use, not for rental or business purposes
7. Paid services for human-induced damages, unauthorized modifications, mishandling during transportation, and damages from uncontrollable factors. Natural calamities not covered by warranty.
 
 
Your understanding and cooperation are appreciated. Contact our support team for inquiries or assistance. Your satisfaction is our priority.

About Cookie

About Cookie

 

Types of Cookies We Use

1. Necessary Cookies: These cookies are essential for the proper functioning of the website. They include user session management, security, and privacy preference settings.

2. Performance and Analytics Cookies: We use these cookies to collect information about how visitors use the website, so we can improve the website's functionality and performance. This data helps us understand which pages are most popular and where improvements are needed.

3. Functionality Cookies: These cookies are used to provide personalized features, such as remembering user login information or personalized interface settings.

4. Advertising Cookies: Occasionally, we use advertising cookies on the website to provide ad content relevant to your personal preferences. These cookies help us ensure that the ads you see are more relevant and useful.

Cookie Management

Most browsers provide settings that allow you to manage your cookie preferences. You can choose to accept or reject cookies. Please note that rejecting some cookies may affect certain features of your website usage.

Privacy Protection

We are committed to protecting your personal data and privacy. Our use of cookies is intended to improve the userexperience and provide personalized services, We do not use cookies to collect any sensitive informationIf you would like to learn more about how we use cookies on our website and our privacy policy, please visit our PrivacyPolicy page.

Contact Us

If you have any questions or concerns about our use of cookies, please feel free to contact us through our contact page.We are dedicated to addressing any questions you may have.

Private Policy

Private Policy

Your privacy is paramount to us. This Privacy Policy outlines how we collect, utilize, disclose, and safeguard your information when you visit our website: www.beirelax.com. Your access or use of the website implies consent to the practices described herein.

Information We Collect:

1. Personal information: We may collect your name, email, and phone number when voluntarily provided during inquiries newsletter sign-ups, or service usage.

2. Log Data: Similar to other websites, we collect Log Data, including your lP address, browser type, pages visited, time and date of visit, and other statistics.

3. Cookies: We use cookies to gather data, with the option for users to manage cookie preferences. However, refusing cookies maylimit certain website features

How We Use Your Information

We may use collected information for purposes such as:

-Providing, maintaining, and enhancing our website and services.

-Sending newsletters or promotional materials.

-Responding to requests, comments, or questions.

-Analyzing usage patterns and trends.

 

Disclosure of Your Information

Your information may be shared under these circumstances:

-With your consent.

-To meet legal obligations.

-To protect our rights and property.

-In company sale, merger, or acquisition.

 

Security

We implement reasonable measures for data protection, utilizing industry-standard encryption during data transmission.

Changes to This Privacy Policy

Updates may occur periodically, with changes posted on this page along with the "Last Updated" date.

Contact Us

For questions or concerns about this Privacy Policy, contact us at official@beirelax.com.

After-Sales Service

After-Sales Service
 
Thank you for your trust and support in our products. At Beirelax, we are committed to providing high-quality massage equipment and ensuring excellent after-sales service for you. These terms outline our after-sales service policy to ensure you have the best product experience post-purchase.
 
1.After-Sales Service Commitment
(1)Quality Assurance: Our products undergo rigorous quality control and testing to ensure their outstanding performance under normal usage conditions. Should you encounter any issues with product quality, please reach out to our customer service department.
(2)Customer Support: Our customer support team is always available to assist and address any inquiries. Please feel free to contact us at any time for assistance with any issues.We are dedicated to resolving your concerns
(3)Product Warranty: Our products typically come with a one-year warranty. Please refer to your product manual or packaging for specific warranty terms. During the warranty period, we will be responsible for repairing or replacing products with quality issues.
 
2.After-Sales Service Process
(1)Applying for After-Sales Service: lf you encounter any product issues or require after-sales service, please follow these
steps:
-Contact our customer service team, providing order information and a description of the issue.
-Our customer support team will provide you with specific service advice and operating guidance.
(2)Product Repair and Replacement: lf your product requires repair or replacement, please follow our instructions for returning the product. We will conduct inspections and repairs and return it to you within a reasonable time frame.
(3)Product Warranty: lf your product experiences issues within the warranty period, please provide the relevant warranty proof and purchase certificate. We will provide repair or replacement services according to the product warranty policy.
 
3.Contact Information
If you require after-sales service or have any questions regarding the after-sales service terms, please feel free to contact us at:official@beirelax.com
 
4.Policy Modification
We reserve the right to modify these overseas customer after-sales service terms at any time. Any changes will take effect immediately after being posted on our website. Please check this page regularly for updates.
 

  • About Warranty

  • About Cookie

  • Private Policy

  • After-Sales Service

About Warranty
 
Ensuring a smooth and satisfying customer experience is at the heart of our service philosophy, Therefore, we would like to provide you with comprehensive information regarding the warranty terms and conditions for our esteemed product.
 
1. Non-transferable warranty applies to the original purchaser.
2. One-year warranty from purchase date, covering damages with valid receipts. Appearance not included. User covers shipping in mail services.
3. One-year warranty for normal usage.
4. Provide original receipt and warranty card for claims.
5. Validate purchase time based on authorized sellers' documentation.
6. Exclusively for household use, not for rental or business purposes
7. Paid services for human-induced damages, unauthorized modifications, mishandling during transportation, and damages from uncontrollable factors. Natural calamities not covered by warranty.
 
 
Your understanding and cooperation are appreciated. Contact our support team for inquiries or assistance. Your satisfaction is our priority.

About Cookie

 

Types of Cookies We Use

1. Necessary Cookies: These cookies are essential for the proper functioning of the website. They include user session management, security, and privacy preference settings.

2. Performance and Analytics Cookies: We use these cookies to collect information about how visitors use the website, so we can improve the website's functionality and performance. This data helps us understand which pages are most popular and where improvements are needed.

3. Functionality Cookies: These cookies are used to provide personalized features, such as remembering user login information or personalized interface settings.

4. Advertising Cookies: Occasionally, we use advertising cookies on the website to provide ad content relevant to your personal preferences. These cookies help us ensure that the ads you see are more relevant and useful.

Cookie Management

Most browsers provide settings that allow you to manage your cookie preferences. You can choose to accept or reject cookies. Please note that rejecting some cookies may affect certain features of your website usage.

Privacy Protection

We are committed to protecting your personal data and privacy. Our use of cookies is intended to improve the userexperience and provide personalized services, We do not use cookies to collect any sensitive informationIf you would like to learn more about how we use cookies on our website and our privacy policy, please visit our PrivacyPolicy page.

Contact Us

If you have any questions or concerns about our use of cookies, please feel free to contact us through our contact page.We are dedicated to addressing any questions you may have.

Private Policy

Your privacy is paramount to us. This Privacy Policy outlines how we collect, utilize, disclose, and safeguard your information when you visit our website: www.beirelax.com. Your access or use of the website implies consent to the practices described herein.

Information We Collect:

1. Personal information: We may collect your name, email, and phone number when voluntarily provided during inquiries newsletter sign-ups, or service usage.

2. Log Data: Similar to other websites, we collect Log Data, including your lP address, browser type, pages visited, time and date of visit, and other statistics.

3. Cookies: We use cookies to gather data, with the option for users to manage cookie preferences. However, refusing cookies maylimit certain website features

How We Use Your Information

We may use collected information for purposes such as:

-Providing, maintaining, and enhancing our website and services.

-Sending newsletters or promotional materials.

-Responding to requests, comments, or questions.

-Analyzing usage patterns and trends.

 

Disclosure of Your Information

Your information may be shared under these circumstances:

-With your consent.

-To meet legal obligations.

-To protect our rights and property.

-In company sale, merger, or acquisition.

 

Security

We implement reasonable measures for data protection, utilizing industry-standard encryption during data transmission.

Changes to This Privacy Policy

Updates may occur periodically, with changes posted on this page along with the "Last Updated" date.

Contact Us

For questions or concerns about this Privacy Policy, contact us at official@beirelax.com.

After-Sales Service
 
Thank you for your trust and support in our products. At Beirelax, we are committed to providing high-quality massage equipment and ensuring excellent after-sales service for you. These terms outline our after-sales service policy to ensure you have the best product experience post-purchase.
 
1.After-Sales Service Commitment
(1)Quality Assurance: Our products undergo rigorous quality control and testing to ensure their outstanding performance under normal usage conditions. Should you encounter any issues with product quality, please reach out to our customer service department.
(2)Customer Support: Our customer support team is always available to assist and address any inquiries. Please feel free to contact us at any time for assistance with any issues.We are dedicated to resolving your concerns
(3)Product Warranty: Our products typically come with a one-year warranty. Please refer to your product manual or packaging for specific warranty terms. During the warranty period, we will be responsible for repairing or replacing products with quality issues.
 
2.After-Sales Service Process
(1)Applying for After-Sales Service: lf you encounter any product issues or require after-sales service, please follow these
steps:
-Contact our customer service team, providing order information and a description of the issue.
-Our customer support team will provide you with specific service advice and operating guidance.
(2)Product Repair and Replacement: lf your product requires repair or replacement, please follow our instructions for returning the product. We will conduct inspections and repairs and return it to you within a reasonable time frame.
(3)Product Warranty: lf your product experiences issues within the warranty period, please provide the relevant warranty proof and purchase certificate. We will provide repair or replacement services according to the product warranty policy.
 
3.Contact Information
If you require after-sales service or have any questions regarding the after-sales service terms, please feel free to contact us at:official@beirelax.com
 
4.Policy Modification
We reserve the right to modify these overseas customer after-sales service terms at any time. Any changes will take effect immediately after being posted on our website. Please check this page regularly for updates.